广义的医疗纠纷是指患者及其家属在因伤病就医过程中与医疗机构及其医务人员之间产生矛盾而发生的分歧和纠纷,而狭义的医疗纠纷指局限于患者在就医过程中因为医务人员的治疗、护理等医疗行为而引发的分歧和纠纷[1]。目前,我国医疗纠纷呈现数量多、增长快、影响大的特点,医患矛盾突出,甚至有些医疗纠纷演变为恶性暴力事件,致使医患关系更为紧张,不利于医疗卫生行业的健康发展。2001年,北京协和医院医务处在国内率先成立医 Broad sense of the medical dispute refers to patients and their families in the process of medical treatment and injury due to medical institutions and their medical staff arising from the differences and disputes, and the narrow sense of the medical dispute refers to the patient during the medical treatment because the medical Personnel treatment, care and other medical behavior caused by differences and disputes [1]. At present, there are many medical disputes in our country, with fast growth and great impact. The prominent contradictions between doctors and patients and even some medical disputes have evolved into vicious violence. As a result, the doctor-patient relationship is more tense and not conducive to the healthy development of the healthcare industry. In 2001, the medical department of Peking Union Medical College Hospital took the lead in setting up the hospital in China