中国市场上各种电信产品和服务的同质竞争及异质替代日趋激烈,电信运营商若想保持其核心竞争力,必须要认真挖掘现有业务流程的潜力,逐步将面向职能的管理转变为面向流程的管理,以流程为先导设置、组织及配置人员,从而适合多变的市场环境。业务的发展离不开信息系统的支持,目前 In the Chinese market, homogeneous competition and heterogeneous substitution of various telecommunication products and services are becoming increasingly fierce. To maintain their core competitiveness, telecom operators must tap the potentials of existing business processes and gradually turn function-oriented management into Process-oriented management, process-oriented setting, organization and deployment of personnel, so as to adapt to the changing market environment. The development of business can not be separated from the support of the information system, at present