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市场经济发展到今天,已渐趋完善;在买方市场里的竞争日益激烈,商家比拼的是产品的价格,质量,更是高品质的服务。而售后服务是整个商品交易服务过程的最后环节,也是不可或缺的重要环节。可以这样说,售后服务是交易的圆满完成,也是下一次交易的开始。售后服务本身不是一个新鲜的话题,在很多行业售后服务体系已经比较完善,比如家电行业,售后既提升了服务的质量,积累了企业的品牌誉,也给企业带来了经济效益。对
Today’s market economy has gradually improved; the increasingly fierce competition in the buyer’s market, businesses compete for the price of the product, quality, more high-quality service. And after-sales service is the last part of the whole process of commodity trading services, but also an indispensable part. It can be said that after-sales service is the successful completion of the transaction, but also the beginning of the next transaction. After-sales service itself is not a fresh topic in many industries after-sales service system has been relatively perfect, such as the appliance industry, after-sales not only enhance the quality of service, has accumulated the brand reputation of enterprises, but also brought economic benefits to the enterprise. Correct