当你开始实施变革,无论你做过多少准备工作,对一些员工而言变革还是会作为一个意外而出现。这种意外很快会导致阻力因而必须加以管理以确保成功。阻力可以被克服,最重要的是沟通。对5个W的关注在变革方案中是至关重要的元素。谁应该被告知?每一个需要被告知的人都必须被告知; When you start to implement change, no matter how much preparation you have done, for some employees, change will still appear as an accident. Such accidents will soon lead to resistance and must be managed to ensure success. Resistance can be overcome and the most important is communication. The attention to five Ws is a crucial element in the change plan. Who should be told? Everyone who needs to be informed must be informed;