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服务外包是指生产、经营者的业主将服务流程以商业形式发包给本企业以外的服务提供商的经济活动。据联合国贸发会议投资司的报告。外包市场正在以每年约20%的速度增长,预计到2010年,将达到20万亿美元的规模。从目前来看,在以BPO为主要形式的新一轮国际资本转移中,中国正在成为国际BPO市场最有潜力的竞争者。由于上海具有在人力资源,基础设施和生活环境等各方面较国内其它地区更为配套和便捷等优势,已经初步形成了服务外包产业链,产业规模逐年扩大。当然,我们也应该看到,上海服务外包的发展既面临着自身配套法律、服务环境、人才供求结构性矛盾等问题的制约,也面临竞争激烈的外部环境。正是在这种背景下,上海市人民政府发展研究中心组织召开了“加快上海服务外包发展”专家研讨会,邀请大学、研究机构,政府实际操作部门的专家,研究和探讨推进海服务外包发展的战略和途径。
Outsourcing refers to the economic activities of the owners of production and business operators in outsourcing their service processes to service providers other than their own in a commercial manner. According to the UNCTAD Investment Division’s report. The outsourcing market is growing at a rate of about 20% a year, and it is estimated that by 2010 it will reach 20 trillion U.S. dollars. For the moment, China is becoming the most potential competitor in the international BPO market in the new round of international capital transfer with BPO as its main form. As Shanghai has advantages such as more complete and convenient human resources, infrastructure and living environment than other parts of the country, it has initially formed a service outsourcing industrial chain and has expanded its industrial scale year by year. Of course, we should also see that the development of service outsourcing in Shanghai faces not only the constraints of its own supporting laws, service environment and structural contradictions in supply and demand of personnel, but also the highly competitive external environment. It is against this background that the Shanghai Municipal People’s Government Development Research Center organized and organized an expert seminar on “Accelerating the Development of Service Outsourcing in Shanghai” and invited experts from universities, research institutes and government departments to study and explore ways to promote the development of offshore service outsourcing Strategy and approach.