如何留住客户、让客户继续选择本品牌的产品,正是目前市场条件下客户关系管理的新要求如果说,之前的中国汽车发展更多地是在满足消费者的首次购车,但从2012年开始,中国的汽车市场正逐渐向二次购车转变。如何留住客户、让客户继续选择本品牌的产品,对车企的客户关系管理提出新的要求。我们知道,在客户关系管理这个板块,经销商以前更加重视对潜在客户的挖 How to retain customers and allow customers to continue to choose the brand’s products is precisely the new requirements of customer relationship management under current market conditions. If it is said that the previous Chinese car development is more to meet the consumer’s first car purchase, but from 2012 At the beginning, China’s auto market is gradually shifting to second-order car purchases. How to retain customers and allow customers to continue to choose the brand’s products, put forward new requirements for the car customer’s customer relationship management. We know that in this segment of customer relationship management, dealers have prioritized more attention to potential customers.