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日前,中国服务贸易协会客户服务委员会对12家知名B2C网站服务进行的暗访调查发现,国内网络零售业高速发展的同时整体服务水平却不容乐观。客服电话人工接通率低是最严重的问题。在此次被调查的12家知名B2C网站中,
Recently, the China Service Trade Association Customer Service Committee conducted an unannounced survey on 12 well-known B2C website services and found that while the domestic online retail industry is developing rapidly, the overall service level is not optimistic. Customer service calls artificial low rate is the most serious problem. Of the 12 well-known B2C websites surveyed,