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政府窗口工作人员话语是当代社会生活的有机组成部分。本文从现实的话语问题出发。采用田野调查法和综合分析法,以从几个政府窗口单位实地调研收集整理的80个真实会话语料为蓝本,将深受汉文化影响的话语结构、衔接手段等内在特征展现出来,将蕴藏于实际语用行为中的汉民族特色的话语成分、话语方式、语形与语里关联等进行深入的归纳,结合语言学、社会学、心理学等相关知识,结合社会文化语境和中国文化的价值观念,从正确使用话语、尊重群众话语权和慎用、适当转换话语等方面提出实现政府窗口工作人员话语重塑的合理化建议。研究政府窗口工作人员话语特征及规律,可为研究社会现实服务;研究政府窗口工作人员话语重塑,有助于建立和谐的语言环境和社会生活。
Government window staff discourse is an integral part of contemporary social life. This article starts from the reality discourse problem. Using the field investigation and comprehensive analysis, this paper attempts to demonstrate the inherent characteristics of discourse structures and cohesive devices that are deeply influenced by the Han culture, based on the 80 corpus collected from the fieldwork conducted by several government window units. In the actual pragmatic behavior of the Han nationality characteristics of discourse components, discourse, language and language context and other in-depth induction, combined with linguistics, sociology, psychology and other related knowledge, combined with the social and cultural context and Chinese culture From the correct use of discourse, respect for the people’s right to speak and be used with caution, the appropriate conversion of discourse and other aspects put forward to rationalize the government window staff to reshape the discourse. Studying the characteristics and rules of discourse of staff in government windows can serve for the study of social reality. Studying discourse remodeling of government staff can help establish a harmonious language environment and social life.