论文部分内容阅读
电力体制改革如火如荼的进行,需要基层供电企业不断创新服务方式。全力打造体验型营销管理模式下的智慧服务体系,充分利用现代科技使服务变得更加有效,应用智能互动设备使业务处理变得更加快速便捷,强化服务协同,提速服务流程,为客户提供一站式、智能化的服务体验,是一种有效的竞争手段。客户体验型智慧营业厅,以客户为中心,以营业厅为载体,整合大数据、互联网、物联网、数字媒体和人机交互技术等资源,将智慧营业
The reform of the electric power system is in full swing, and grass-roots power supply companies need to continuously innovate service methods. Efforts have been made to create an intelligent service system under the experience-based marketing management model, making full use of modern technology to make services more effective, using smart interactive devices to make business processing faster and more convenient, intensifying service collaboration and speeding up service processes, providing customers with a stop The intelligent service experience is an effective means of competition. The Customer Experience Smart Business Hall focuses on customers and centers on the business hall to integrate resources such as big data, the Internet, the Internet of Things, digital media, and human-computer interaction technologies.