随着通信市场竞争的日益激烈和移动互联网时代的全面开启,营业厅已不再单纯作为通信企业的一个服务窗口,而是要承担起扩展客户规模、增加企业收入、树立竞争优势的一个重要渠道。角色的变化对营业厅的发展提出了更高的要求,营业厅不仅需要从外观布局、客户引导等方面进行改造,也要从管理运营、组织 With the increasingly fierce competition in the communications market and the full opening of the mobile Internet era, the business hall is no longer simply as a service window for communications enterprises, but an important channel for expanding customer scale, increasing corporate income and establishing competitive advantages . Changes in the role of business development hall put forward higher requirements, business offices not only from the appearance and layout, customer guidance and other aspects of transformation, but also from the management and operation, organization