不知大家有没有注意到这样一个现象,那就是所有人都知道沟通很重要,但在提升沟通能力上,几乎所有人都走进了沟里:他们通常将注意力放在了沟通技巧上。如果说沟通能力是浮在海上的冰山,沟通技巧就只是海面上的部分,真正的大家伙他们还没有看到。沟通能力包括表达能力、理解能力、控制能力、说服能力和沟通的设计能力。接下来,我们就一起通过本文去窥探一下藏在海面下的冰山一角。 I wonder if everyone noticed such a phenomenon, that is, everyone knows that communication is important, but almost everyone is involved in improving communication: they usually focus on communication skills. If communication skills are icebergs floating in the sea, communication skills are just parts of the sea, the real big guys they have not seen. Communication skills include the ability to express, understand, control, convince, and communicate. Next, let’s go through this article together to get a glimpse of the tip of the iceberg hidden beneath the sea.