目前,全国各地各级建成了一批优秀的数字档案馆,如:深圳、天津、浙江等,它们对社会经济、文化、科研等产生积极的推动作用。用户和服务质量是数字档案馆生存的关键因素,其作用不可小觑。因此,需运用科学、合理的方法评价服务质量情况,便于管理者了解和掌握管理工作中存在的不足,为下一步完善和建设提供有效决策支持,同时促进数字档案馆持续健康发展。一、数字档案馆服务质量评价指标体系笔者从用户视角出发,充分参考和和借鉴现有数 At present, a number of excellent digital archives have been built up at all levels across the country, such as Shenzhen, Tianjin and Zhejiang, which have a positive impetus to social economy, culture and scientific research. The quality of users and service is the key factor for the survival of digital archives. Its role should not be underestimated. Therefore, it is necessary to use scientific and reasonable methods to evaluate the quality of service, to make it easier for managers to understand and master the deficiencies in management, to provide effective decision-making support for the further improvement and construction, and to promote the sustained and healthy development of digital archives. First, the digital archives service quality evaluation index system The author from the user point of view, full reference and draw lessons from the existing number