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2005年,“医疗管理质量年”的核心是医疗安全、医疗质量,但是如何控制医疗质量呢?世界卫生组织对医疗服务质量的定义包括六个方面:1.安全性。避免或减少医疗服务造成的直接或潜在的伤害;2.有效性。患者得到期望的和满意的效果;3.适宜性。根据需要和循证医学原则提供服务和干预;4.患者参与。给患者参与医疗服务计划、监测、评价和决策的条件和机会;5.可及性。医疗服务的供给取决于顾客需求的评估,而不是其
In 2005, the core of “quality of medical management year” is medical safety and medical quality, but how to control medical quality? WHO’s definition of medical service quality includes six aspects: 1. Safety. Avoid or reduce the direct or potential harm caused by medical services; 2. Validity. Patients get the desired and satisfactory results; 3 suitability. Provide services and interventions based on need and evidence-based medicine principles; 4. Patient participation. Conditions and opportunities for patient participation in health service planning, monitoring, evaluation and decision-making; 5. Accessibility. The supply of medical services depends on the assessment of customer needs, not on it