目的:对健康体检服务流程管理优化,以提升服务效率。方法:将252例健康体检者病患者分为观察组和对照组,每组126例,对照组采用传统的健康体检模式,观察组采用优化的健康体检服务流程管理,比较两组患者在体检满意度和体检时间的情况。结果:观察组在体检满意度和体检时间均显著高于对照组(P<0.05)。结论:优化的健康体检服务流程管理可提高服务效率,值得进一步推广。 Objective: To optimize the management of health examination service process to improve service efficiency. Methods: 252 healthy subjects were divided into observation group and control group, 126 cases in each group. The control group adopted the traditional health examination mode, and the observation group adopted the optimized health examination service procedure management. The patients in the two groups were satisfied with the physical examination Degree and physical examination of the situation. Results: The degree of satisfaction and physical examination in observation group were significantly higher than those in control group (P <0.05). Conclusion: Optimized health examination service process management can improve service efficiency and is worth further promotion.