流程管理是当前国际上管理发展的一个趋势,理解流程管理是理解和实现精益管理、GRC、绩效管理等多种企业管理举措的基础。但是,在实践中流程管理的基本理念却没有被正确介绍,或者被正确理解和应用;因而产生了很多误区。本文拟从流程管理的定义出发,介绍通过国际实践总结的几个基本理念,以期对流程管理的研究和实践有所帮助。流程管理定义;流程管理基本理念端到端层级式;客户导向;流程管理生命周期(PML);流程绩效指标(PPI);中央流程库(CPR) Process management is a trend in international management development. Understanding process management is the foundation for understanding and implementing various enterprise management initiatives such as lean management, GRC, and performance management. However, in practice, the basic concept of process management has not been correctly introduced or correctly understood and applied; thus, many misunderstandings have arisen. This article intends to proceed from the definition of process management and introduce several basic concepts summarized through international practice, with a view to helping research and practice of process management. Process Management Definition; Basic Concept of Process Management End-to-End Hierarchy; Customer Orientation; Process Management Lifecycle (PML); Process Performance Indicator (PPI); Central Process Library (CPR)