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公平公正既是社会的稳定基石,又是确保绝大多数顾客满意的基本保证,所以它也是顾客满意的重要准则之一。市场经济是一种公平公正的经济。国家专门制定许多相应的法律法规和各种管理规定,并且开展了一系列的活动,其目的都是为了保证参与经济活动的每一个人(包括顾客)都能够享有公平公正地权利。为了帮助大家能够更好地理解公平公正和顾客满意之间的关系,我们先从“火车票实名制”开始谈起。
Fairness is not only the cornerstone of social stability, but also to ensure that the vast majority of customer satisfaction, the basic guarantee, so it is also one of the important guidelines for customer satisfaction. Market economy is a fair and equitable economy. The state has formulated many corresponding laws, regulations and various regulatory provisions and has carried out a series of activities aimed at ensuring the fair and equitable rights of everyone involved in economic activities, including customers. To help you better understand the relationship between fairness and customer satisfaction, let’s start with “Train Name System”.