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目的:探讨多中心品管圈活动在降低门诊西药房调配差错率中的效果,以保障患者安全用药。方法:多中心圈采用双盲法从时间、岗位人员、窗口、配药区全方位进行分层查检,找出导致调配差错(内差)要因,再根据查检原始数据溯源,得出导致调配差错的真因,针对真因拟定有效对策并实施。结果:多中心圈总调配差错率由改善前8.43‰降至改善后4.04‰,达成率为102.57%,进步率为52.07%;多中心圈无形成果在质量改善手法和沟通与协调能力都有显著提升。结论:多中心品管圈活动是一个创新方法,有利于快速大范围平行推广,标准化成果可供其他三甲医院共享和借鉴,进一步拓展品管圈成果的应用范围,保证药学服务的质量和患者的用药安全。
Objective: To investigate the effect of multi-center quality control ring on reducing the error rate of outpatient western pharmacy deployment in order to ensure the safety of patients. Methods: Multi-center circle double-blind method from time to post personnel, windows, dispensing all-round stratified check to find out the cause of deployment errors (internal difference), and then check the original data source, resulting in deployment errors Reasons for the cause of the development of effective countermeasures and implementation. Results: The error rate of multi-center ring deployment decreased from 8.43 ‰ before improvement to 4.04 ‰ after improvement, with a rate of 102.57% and an improvement rate of 52.07%. The intangible results of multi-center ring were significant in quality improvement and communication and coordination Enhance. CONCLUSION: Multi-center quality control circle activity is an innovative method to facilitate rapid and wide-scale parallel promotion. The standardized results can be shared and used by other top three hospitals to further expand the application scope of QC results and ensure the quality of pharmacy services and patient’s Medication safety