随着生活水平的提高,人们对健康的需求日益增长,对医疗服务质量的要求越来越高,人们越来越注重护理的作用。在儿科,儿科患儿或家属对儿科护理的要求也是越来越高。如果护理服务质量与患儿家属的心理和实际需求存在差距,就有可能产生护患纠纷。护患纠纷是因为对未定性或已定性的 With the improvement of living standard, the demand for health is increasing day by day, the quality of medical service is getting higher and higher, people pay more and more attention to the role of nursing. In pediatric, pediatric patients or dependents of pediatric care requirements are getting higher and higher. If the quality of care services and the psychological needs of their families and the actual needs of the gap, it is possible nurse-patient disputes. Nurse-patient disputes because of the unidentified or qualitative