国外企业在推行全面质量管理的过程中,都把制定企业的质量政策作为一项常规性的工作,甚至是第一位的工作,以此作为企业质量管理工作的行动指南。什么是质量政策?质量政策就是企业一段时期内质量和质量管理活动总的原则和指 In the process of implementing total quality management, foreign companies all regard the formulation of corporate quality policy as a routine work, or even the first job, as a guide for the company’s quality management work. What is quality policy? Quality policy is the general principle and meaning of quality and quality management activities in a company over a period of time.