一个呼叫中心的运营管理，首先是人 的管理，因此，一个合理的呼叫中心运营组织结构是呼叫中心成功关键的关键。呼叫中心的业绩，除去电话和计算机系统的先进程度以外，通常是通过人员的工作成绩和整体管理体现出来的。因此，重要的是在统揽技术规划、系统维护及其它日常运作方 A call center operations management, first of all, human management, so a reasonable call center operations organization structure is the key to the success of the call center. The performance of call centers, other than the advancedness of telephony and computer systems, is often demonstrated through the performance of personnel and overall management. Therefore, it is important to take technical planning, system maintenance and other day-to-day operations