海南度假酒店发展迅速,硬件设施有了很大提升,但是服务与管理水平尚存不足,有待于进一步提高。本文就海南TY度假酒店业绩考核体系存在的问题,对平衡计分卡考核体系的设计、实施前的配套体系等进行了分析,设计了平衡计分卡体系框架,提出了实施注意的问题。 Hainan Resort Hotel has developed rapidly, the hardware facilities have been greatly improved, but the level of service and management has remained low, yet to be further improved. This article analyzes the problems existing in the performance assessment system of Hainan TY resort hotel, analyzes the design of the BSC assessment system and the supporting system before the implementation, designs the framework of the BSC system and puts forward the problems of implementing the attention.