一、履行法定和约定的义务第16条经营者向消费者提供商品或者服务,应当依照本法和其他有关法律、法规的规定履行义务。经营者和消费者有约定的,应当按照约定履行义务,但双方的约定不得违背法律、法规的规定。经营者向消费者提供商品或者服务,应当恪守社会公德,诚信经营,保障消费者的合法权益;不得设定不公平、不合理的交易条件,不得强制交易。 I. Obligations to Carry Out Statutory and Undertakings Article 16 Operators who provide goods or services to consumers shall perform their obligations in accordance with this Law and other relevant laws and regulations. Operators and consumers have agreed, it should be in accordance with the agreement to fulfill its obligations, but both parties shall not violate the provisions of laws and regulations. Operators to provide consumers with goods or services, should abide by the social ethics, integrity management, protect the legitimate rights and interests of consumers; shall not be set unfair and unreasonable terms of the transaction may not be forced to deal.