“得人心者得天下”这句古训,早已在中华文化的长河中流淌了数千年。其实,这也是历史经验的科学总结。这一道理在当今激烈竞争的商战中同样适用:谁赢得消费者,谁就会赢得市场,成为市场竞争的优胜者。据悉,顾客在某商场购物时,售货员会递上一张名片,上面印着“如果您所购的商品有质量问题或不满意,就请告诉我,如果我不在,请拨电话×××××××,届时您会得到满意的答复。”这是该店为打假和提高服务质量所推出的“总经理名片服务”。由于这家商场服务良好,管理完善,因此日销售额始终保持在30万元以上。可见,为消费者着想、赢得消费者信任对商家来 The old saying “The people who have the hearts and minds of the people” has already flowed in the long river of Chinese culture for thousands of years. In fact, this is also a scientific summary of historical experience. This principle also applies in today’s fiercely competitive business wars: whoever wins the consumer will win the market and become the winner of market competition. It is reported that when a customer is shopping at a mall, the salesperson will hand in a business card with the “ If you have any quality problems or are not satisfied with the goods you purchased, please let me know. If I am not there, please dial the number of the phone. ××××, then you will get a satisfactory answer.”This is the “general manager’s business card service” launched by the shop for counterfeiting and improving service quality. Due to the good service and management of this mall, daily sales have remained at over 300,000 yuan. Visible, for the sake of consumers, to win the trust of consumers to the business