提到冲突,人们往往将其与无理取闹、破坏、暴力等联系起来,甚至将冲突看作组织管理失败的征兆,认为管理者应尽量避免冲突。这是一种良好的愿望,但也是不现实的,因为冲突本身就是人际关系的一种实现形态,它是一种人们不得不面对的客观存在。组织中的冲突并非都是有破坏性的和消极的,虽然以个人情感为基础的人际冲突在很大程度上是消极的,但基于工作 When it comes to conflicts, people tend to link them with unreasonableness, destruction, violence and even regard the conflict as a symptom of organizational failure. They think that managers should try their best to avoid conflicts. This is a good aspiration, but it is also unrealistic. Conflict itself is a realization form of interpersonal relations. It is an objective existence that people have to face. Not all of the conflicts in the organization are destructive and negative. Although the personal conflicts based on personal feelings are largely negative, based on the work