培训与教育推行全面质量管理的公司会投巨资对员工进行培训和教育,坚信这方面的投入能够提高组织的能力。质量管理的先驱者,如戴明、朱兰和克劳斯比,也都积极倡导质量培训和教育。例如,戴明十四点中有两点涉及这一问题。施乐公司业务产品和系统部门在质量培训 Training and Education Companies that implement total quality management will invest heavily in training and education of their employees and are firmly convinced that this investment will enhance the organization’s ability. Pioneers of quality management, such as Deming, Juran, and Clausius, also actively promote quality training and education. For example, two of Deming’s fourteen points deal with this issue. Xerox Business Products and Systems Departments in Quality Training