门诊管理是医院管理的重要组成部份 ,门诊工作直接反映医院的诊疗水平和服务态度 ,标志着医院的整体面貌和适应社会顺应市场发展的能力。随着科学技术的发展 ,生活水平的提高 ,社会文明的进步 ,对医疗服务的要求也越来越高 ,人们的就医出售发生了根本的改变。传统的就医看病的 Outpatient management is an important part of hospital management. Outpatient work directly reflects the hospital’s diagnosis and treatment level and service attitude, marking the overall appearance of the hospital and adapting to the society’s ability to adapt to market development. With the development of science and technology, the improvement of living standards, the progress of social civilization, and the increasing demand for medical services, people’s medical treatment has undergone a fundamental change. Traditional medical treatment