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近几年,党中央、国务院高度重视信访工作制度改革。各地区各部门认真落实“互联网+信访”工程,网上信访得到群众的广泛认可和欢迎。目前,我局已顺利接入国家信访信息系统上海分系统,网上信访数量已占信访总量的六成,网上信访事项基本实现了全覆盖“可查询、可跟踪、可督办、可评价”。从抓受理关、办理关、源头关、资源关、指导关入手,提出方法举措,不断提升网信办理工作亲和力、时效性、信任度和权威性。
In recent years, the Central Party Committee and the State Council have attached great importance to the reform of the system of letters and visits. All localities and departments conscientiously implement the “Internet + Letters and Visions” project, online letters and visits by the masses have been widely recognized and welcomed. At present, our bureau has successfully accessed the Shanghai sub-system of the State Information System for Letters and Visits. The number of online petitions has accounted for 60% of the total amount of letters and visits. The online petitions have basically achieved full coverage. “Inquiries, traceability, supervision, evaluability, ”. From grasping the customs, handling customs, source clearance, resource clearance, guidance and guidance, put forward measures and measures to continuously enhance the work of letters and letters for the affinity, timeliness, trust and authority.