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9月29日,彼得·梅瑞尔先生来上海市质量协会,为企业学员讲授“服务创新”。彼得·梅瑞尔先生是美国质量协会创新分会主席,此次授课活动由美国质量协会与上海市质量协会合作举办。彼得·梅瑞尔先生就顾客为什么会购买服务,技术对服务创新的影响,客户感情,创新文化,发现机会,满足机会的新想法,开发并交付解决方案等内容,结合实践案例,与学员进行了互动式的讲授。服务经济时代来临
On September 29, Mr. Peter Merrill came to Shanghai Quality Association to teach “Business Innovation” to corporate students. Peter Merrill is president of the American Society for Quality Innovations, a lecture co-organized by the American Quality Association and the Shanghai Quality Association. Peter Merrill teaches students about why they buy services, the impact of technology on service innovation, customer sentiment, culture of innovation, discovering opportunities, new ideas for meeting opportunities, developing and delivering solutions, and combining practical cases with students Interactive teaching. Service economy era