1990年,哈佛大学的哈默博士首次提出了业务流程再造(BPR)的概念。1993年,他和另一位学者在书中正式对BPR定义为:“企业流程再造工程是对企业的业务流程作根本性的思考和彻底重建,使得企业能最大限度地适应以顾客、竞争、变化为特征的现代企业经营环境。”他宣称:“进入90年代时,有两个新的工具可用来的改变企业,一个是信息技术——由电脑、应用软 In 1990, Dr. Hammer at Harvard University first proposed the concept of Business Process Reengineering (BPR). In 1993, he and another scholar formally defined BPR in the book as: “The enterprise process reengineering project is a fundamental consideration and complete reconstruction of the business process of an enterprise, enabling the enterprise to adapt to the needs of customers, competition, Changes in the characteristics of the modern business environment. ”He declared:" In the 90s, there are two new tools available to change the business, one is the information technology - from the computer, application software