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本文从行业作风、电费电价、业扩办理、供电质量、电网建设等方面分析了客户反映较多的行风投诉热点问题,进而从对待行风投诉的态度、有效降低投诉的措施、办理行风投诉的原则以及畅通行风投诉的渠道等方面提出了应对供电行风投诉的措施,目的是认清供电行风投诉的现状,探讨积极应对行风投诉的策略,促进供电行风建设和优质服务水平的不断提高。
This article analyzes the hot issues of customer complaints that are more reflected by customers from the aspects of industry style, electricity tariffs, business expansion, power supply quality and power grid construction. From the point of view of the attitude of handling business complaints, the measures to effectively reduce the complaints, The principle of complaint and the channel of smooth traffic complaints, etc. The measures to deal with complaints of power supply tragedies are put forward. The purpose is to find out the current situation of complaints about power supply trades, and to explore strategies for actively responding to complaints of traitors and promoting the construction of power supply morals and quality services The level of continuous improvement.