聆听——不是保持沉默,而是仔细地听对方说了什么、没说什么,以及话里真正的含意。聆听,是用我们的耳和心去听对方的声音,不追问事情的前因后果。停顿——对话时,当发现自己心里响起“我不懂”的声音时,你一定要停顿下来,问问对方,把问题弄清楚。安慰的艺术,在于“在适当的时机 Listen - Instead of staying silent, listen carefully to what the other person is saying, what to say and what the words really mean. Listening is to use our ears and heart to listen to each other’s voices, do not ask the cause and effect of the incident. Pause - When you talk to yourself, you should pause, ask each other, and find out the problem when you find yourself “I do not understand.” The art of comfort is “at the right time.”