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目的探讨不同工种视屏作业者的紧张程度、紧张反应及有关的影响因素。方法采用职业紧张调查表(OSI)对某银行173名视屏作业者进行问卷调查,根据是否进行软件开发工作将研究对象分为软件开发组和应用操作组。结果软件开发组紧张因素总分、工作负荷、家庭/工作平衡、管理角色以及认知负荷因素与应付策略的得分显著高于应用操作组(均P<0.05);逐步回归分析的结果显示,软件开发组紧张反应的预测因素明显多于应用操作组,其方程的预测力也明显高于应用操作组。软件开发组工作满意感、心理卫生与躯体不适的强预测因素分别为组织气氛、人际关系与饮酒指数、饮酒指数;应用操作组分别为人际关系、婚姻状况与其它紧张来源、婚姻状况。结论不同工种视屏作业者的紧张水平不同,软件开发者比应用操作组经历了更多的紧张;其紧张反应的预测因素也多于应用操作组。
Objective To investigate the tension, nervousness and related influencing factors of different types of video screen operators. Methods OSI was used to conduct a survey of 173 screen operators at a bank. According to whether the software was developed, the research subjects were divided into software development group and application operation group. Results The score of scores of stress factors, workload, home / work balance, management roles, cognitive load factors and coping strategies in the software development team were significantly higher than those in the application group (all P <0.05). The results of stepwise regression analysis showed that the software The predictor of development group’s tension response was obviously more than that of the application operation group, and the predictive power of the equation was also significantly higher than that of the application operation group. Software development team job satisfaction, mental health and physical discomfort were the predominant predictors of organizational climate, interpersonal and alcohol index, alcohol index; application group were interpersonal relationships, marital status and other sources of tension, marital status. Conclusion The tension levels of different types of video screen operators are different, and software developers experience more stress than the application operation group. And there are more predictors of stress response than the application operation group.