随着医疗改革的不断深入,必将对各级医疗单位产生最大的冲击和影响,尤其是各级医院门诊药房。门诊药房是直接面对患者的服务窗口,其服务态度的好坏,服务水平的高低,直接影响患者诊疗过程中对医院的整体满意度。而今,随着人们保健意识的不断增强,社会和患者对医院药房窗口服务提 With the continuous deepening of medical reform, it will certainly have the greatest impact and impact on medical units at all levels, especially the outpatient pharmacies at all levels. Outpatient pharmacy is a direct service window for patients, the quality of their service attitude, the level of service directly affects the patient’s overall satisfaction with the hospital during the diagnosis and treatment. Nowadays, as people’s awareness of health care continues to grow, the community and patients on the hospital pharmacy window service