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某个企业的经营成果既取决于经营者,更取决于顾客。企业能否取得效益和能否生存也取决于企业的产品是否能满足顾客的要求。一句话,取决于产品的质量。 那么企业怎样进行全面的质量管理呢?匈牙利的全面质量管理国际有限公司波尔加·韦雷什·阿尔巴德博士认为: 一切都要符合顾客的要求。为此,必须经常了解顾客的要求,要完善顾客和推销员之间的联系。要建立广泛的企业与顾客的联系网,
The operating results of a company depend on the operator and more on the customer. Whether enterprises can obtain benefits and whether they can survive depends on whether the company’s products can meet the requirements of customers. In a word, it depends on the quality of the product. How does the company conduct comprehensive quality management? Dr. Porga Veresh Albad, Hungary’s Total Quality Management International Ltd. believes: Everything must meet the requirements of the customer. For this reason, it is necessary to constantly understand the customer’s requirements and improve the contact between the customer and the salesman. To establish a wide network of contacts between companies and customers,