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本文详细介绍了从会话分析角度对电话会话开展实证研究,通过分析电话会话的转写材料,从词汇选择、话轮转化、序列结构三个方面来分析电话会话的身份认证问题。本文共收集了83个电话会话的语音,转写的文字材料将近一万字。运用MCD(membership categorization device analysis)和CA(conversation analysis),透过同类别的电话会话的词汇选择、话轮转化和序列结构研究电话会话身份认证的特点。该研究可以帮助我们更好的把握电话会话和交际身份在序列组织中的具体体现,对于像电话会话,语音会话,网络会话等不能实现面对面交流方式的身份认证提供了很好的参考价值。
This article describes in detail the empirical study of telephone conversations from the perspective of conversational analysis and analyzes the authentication of telephone conversations from three aspects of vocabulary selection, turn-taking and sequence structure by analyzing the transcripts of telephone conversations. This article collected a total of 83 telephone conversations voice, written in nearly 10,000 words of text. MCD (membership categorization device analysis) and CA (conversation analysis) are used to study the characteristics of telephone conversation identity authentication through lexical selection, round-robin transformation and sequence structure of the same type of telephone conversation. This research can help us better grasp the concrete embodiment of the telephone conversation and communication identity in the sequence organization and provide a good reference value for identity authentication such as telephone conversation, voice conversation and web conversation, which can not achieve face-to-face communication.