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2月21日,国航重庆区域2012年服务工作会议隆重召开。为期一天的会议紧扣实际,内容充实,节奏明快。在明确服务工作思路、目标和措施的同时,2012年,国航重庆分公司(以下简称“分公司”)将狠抓服务队伍建设,强化服务管理体系,加强服务管理执行力,以实现服务品质的持续提升。“目标”、“队伍”、“体系”、“执行”四个关键词贯穿会议始终,给笔者留下了深刻的印象。
February 21, Air China Chongqing area service work conference held in 2012. The one-day meeting is very practical, informative and fast paced. While clarifying the train of thought, objectives and measures for service work, in 2012, Air China Chongqing Branch (hereinafter referred to as “Branch”) will pay close attention to the construction of service teams, strengthen the service management system, and strengthen the execution of service management in order to realize the service Quality continues to improve. “Target ”, “team ”, “system ”, “executive ” four key words throughout the meeting, to the author left a deep impression.