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提高就业服务质量和水平,最大程度地满足劳动者和用人单位的需求,是就业服务的根本目标。南通市在就业服务领域引进ISO9001-2000国际质量管理标准的理念和方法,结合实际确定就业服务的质量目标,并将目标落实到每个业务部门、每个工作人员;根据质量管理要求,坚持以人为本服务理念,建立工作标准,调整业务流程,规范业务运作,加强业务衔接;建立质量保证体系,促进质量目标的实现。运用这种科学、规范的管理模式,提升了就业服务的专业化水平,提高了服务对象的满意度,有力促进了就业和再就业。——编者按
Improving the quality and level of employment services and meeting the needs of laborers and employers to the greatest extent are the fundamental goals of employment service. Nantong City in the field of employment services the introduction of ISO9001-2000 international quality management standards concepts and methods, combined with the actual employment services to determine the quality objectives and objectives to each business unit, each staff member; in accordance with the requirements of quality management, people-oriented Service concept, establish work standards, adjust business processes, standardize business operations, strengthen business convergence; establish quality assurance system to promote the realization of quality objectives. Utilizing this scientific and standardized management model has enhanced the professionalization of employment services, improved the satisfaction of clients and promoted employment and reemployment. - Editor's note