要想使煤运秩序真正走上规范化的轨道，必须表本兼治，重点治本。一、加大宣传力度，创造一个良好的外部环境首先要全力抓好舆论宣传，使煤运政策和有关法规，真正做到家喻户晓，深入人心。其次要教育职工不断改善服务态度，改进工作方式，拉近与用户的距离，要增加工作透... If we want to make the coal transportation order really go on the track of standardization, we must solve the problems both in nature and spirit and focus on permanent solutions. First, to step up publicity efforts and create a good external environment First of all, we must do our utmost to grasp public opinion so that coal transport policies and relevant laws and regulations are truly well-known and enjoys popular support. Second, to educate workers to continuously improve their service attitude, improve working methods, to narrow the distance with the user, to increase the work through ...