笔者曾对一些城市的社会保险经办服务大厅进行过调研。在许多服务大厅可以看到这样一种景象:宽敞明亮的大厅里人来人往,分工明确的几十个岗位一字排开,有管收的,有管支的,有管待遇给付的,还有专门负责咨询的,办事窗口名称繁多,但还是有许多前来办事的参保人员东问西找,有一些窗口前人满为患,不得不排起长队,而有的窗口却无人光顾。虽然无人排队的窗口也有人过去问问,但是参保人员一问不是要找的窗口,就扫兴而去了。 I have conducted some research on the social insurance service hall in some cities. In many service halls you can see such a scene: bright and spacious hall where people come and go, dozens of clear division of labor positions lined up, with revenue, and management, and treatment paid, There are also specialized responsible for consulting, service window name many, but there are still many come to work for the insured staff to ask East, there are some windows overcrowding, had to line up long lines, while others are unattended window. Although no one queued window was also asked in the past, but the insured staff asked not to find the window, it disappointed.