“用户至上,用心服务”作为中国电信企业文化之一的理念早已为人耳熟能详,体现了中国电信以人为本,以客户为中心,用心服务社会的宗旨。坚持“用户至上,用心服务”理念,要求电信企业内部改进作风,提高效率,做到机关为基层服务,后端为前端服务,管控支撑部门为生产一线服务,全员为客户服务,全心全意满足客户需求用心追求客户满意,实现企业效益最大化。 “Customer first, intentions service ” as one of China Telecom’s corporate culture has long been familiar with the concept of people, reflects the people-oriented China Telecom, customer-centric, intentions to serve the community’s purposes. Adhere to the “customer first, intentions service” concept, requiring telecom companies to improve their style of work and improve efficiency, so that agencies for the grass-roots service, the back-end services for the front-line management support for production front-line services, full service to customers, and serve wholeheartedly Meet customer needs intentions to pursue customer satisfaction, to maximize the effectiveness of enterprises.