这里的事务性通信是指团体与团体、个人与团体之间为了一般事务而往来的信函,主要指除了公函之外的便函。所谓“对方姿态”是指写信时,要从特定读者的立场、观点出发,而不是仅仅考虑自己的观点与想法。与其他许多应用文相比,事务性通信除了要表达自己的观点之外,常常还具有双向沟通、相互商洽的特点,其读者对象也更具特定性。在写作时,为了达到有效沟通,不仅需要考虑这封信要表达自己的什么观点,同时更要考虑到这封信将对读者起到 Transactional communication here refers to correspondence between groups and groups, between individuals and groups for general affairs, mainly referring to memo other than official letters. The so-called “opposite attitude ” refers to the letter, from a particular reader’s position, point of view, rather than just consider their own ideas and ideas. Compared with many other applications, transactional communication often has the characteristics of two-way communication and mutual negotiation as well as its readership, in addition to expressing its point of view. In writing, in order to achieve effective communication, not only need to consider what the letter to express their views, but also to take into account the letter will play to the reader