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你提出一个ITIL项目可能是因为大家都看到冗余现象即将出现,而ITIL好像是个不错的解决方案。一个出色的ITIL业务方案,其关键之处往往都是一些非常基本的东西。
You proposed an ITIL project may be because we see the redundancy phenomenon is about to emerge, and ITIL seems to be a good solution. An excellent ITIL business plan, the key points are often some very basic things.