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流程管理的基本思想及其应用流程管理,又称业务流程管理或企业流程管理,是20世纪90年代企业界最早提出,并应用于企业管理的一种新的管理思想和管理方法。其基本思想是以企业的作业流程为核心,重新设计企业内部的组织结构、运作方式和行为准则,“对企业流程进行最根本的重新思考和最彻底的重新设计,以达到诸如成本、品质、服务和速度等绩效的戏剧性进步”。具体讲,流程管理的核心思想体现在两个方面。
The basic idea of flow management and its application Process management, also known as business process management or business process management, is a new management idea and management method first proposed by the business community in the 1990s and applied to business management. The basic idea is to focus on the work flow of the enterprise, to redesign the internal organizational structure, mode of operation and code of conduct. “The most fundamental rethinking of the business process and the most radical redesign are to achieve such as cost, quality, Dramatic improvements in performance such as service and speed. ” Specifically, the core idea of process management is reflected in two aspects.