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微观层面的服务过程公平强调读者在服务过程中要受到图书馆和馆员的平等对待。影响服务过程公平实现的微观因素是服务模式的一致性、服务内容的城市偏向性、服务过程的现实性,它的实现应在挖掘深层动力、内在动力和客观动力的基础上,以有教无类、全程监督、网络化系统为保障,实现“悬置”服务外在事物、公平对待读者、理解服务本质、差异服务、读者评价的实施策略,构建以问题为中心、彰显服务过程公平的服务模式,目的是在承认差异和尊重差异的前提下,使读者在接受服务的过程中得到与自身状况和发展潜力相称的帮助,实现图书馆服务过程公平的最大化。
At the micro level, the service process equitably emphasizes that readers should be treated equally by libraries and librarians in the service process. The microscopic factors that affect the fairness of the service process are the consistency of service mode, urban bias of service content and the reality of service process. Its realization should be based on the excavation of deep motivation, intrinsic motivation and objective motivation, Class, full supervision, networked system to protect the realization of “hanging ” to serve the external things, fair treatment of readers, understand the nature of service, service differences, readers evaluation of the implementation strategy to build a problem-centered, demonstrate the fairness of the service process The purpose of the service model is to enable readers to obtain help commensurate with their own conditions and development potentials in the process of accepting services so as to maximize the fairness in the process of library services while recognizing differences and respecting differences.