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临沧供电局以“服务调度”为平台,通过全方位服务体系建设,第三方客户满意度连续两年在临沧市公共服务行业中排名第一。其中,服务调度班的建立为临沧局全方位服务体系建设带来了新的面貌,注入了新的活力。“服务调度”破瓶颈2014年,临沧电网整合、供电营业区调整、全市1区7县供电业务统一,标志着临沧电网改革取得了里程碑式的进展。统一供、用电业务使95598呼叫中心业务量从5252瞬间飙升至11595,导致问题层出不穷。在增加人员、培训业务技能后,状
Lincang Power Supply Bureau to “service scheduling ” as a platform, through the full service system, third-party customer satisfaction for the second consecutive year in the public service industry in Lincang ranked first. Among them, the establishment of service scheduling classes for the full service system in Lincang Bureau has brought a new look, into a new vitality. “Service Scheduling ” broken the bottleneck 2014, Lincang grid integration, power supply business zone adjustment, the city’s 1 district 7 counties unified power supply business, marking the Lincang grid reform has made landmark progress. Unified supply, electricity business 95598 call center traffic surge from 5252 instant to 11595, leading to an endless stream of problems. After adding staff, training business skills, the shape