“大家都明白”交钱容易退钱难“的道理:买东西容易,要退掉可就难了。而这正是检验经营者是怎样对待顾客的时候,可以看出经营者是否能在具体问题上设身处地地为顾客着想。所以,对于经营者来说,处理好顾客的退货工作非常重要。”退货也可能是新的销售机会服装店必须事先制定好有关顾客退货、更换的标准,而且标准要非常明确,不存在歧义。否则,出现咬文嚼字的情况,店铺会很被动,而且顾客也会对店铺产生不信任的感觉。对于符合退货标准的情况, “Everyone understands ” The reason is easy to pay back the money “: easy to buy, it is difficult to get rid of.This is the test operator is how to treat customers, we can see whether the operator So as to put customers into consideration on specific issues.Therefore, it is very important for the operators to handle the customer’s return work. ”Return may also be a new sales opportunity. The clothing store must make the customer return and replacement beforehand Standard, and the standard should be very clear, there is no ambiguity. Otherwise, there are cases of biting words, the shop will be very passive, and the customer will feel no confidence in the store. For compliance with the return criteria,