作者史蒂芬·K.哈克(Stephen K Hacker)曾担任ASQ主席,是领导力和组织绩效领域的专家,热衷于传播成功的变革举措,帮助组织在快速变化的环境中取得突破性绩效。本文总结了他推进精益管理的最大心得体会——尽管深入了解精益概念和精益知识很关键,但缺乏良好的人际关系和心灵支撑也将造成实施过程的失败。 Stephen K Hacker, former chairman of ASQ, an expert in leadership and organizational performance, is passionate about delivering successful change initiatives that help organizations achieve ground-breaking performance in a rapidly changing environment. This article summarizes his best experience driving lean management - although deep understanding of lean concepts and lean knowledge is key, lack of good interpersonal and spiritual support can also lead to a failure of the implementation process.