论文部分内容阅读
“2007年全国用户满意先进企业”评比结果近日揭晓,厦门航空再次榜上有名。此前,厦航还曾于1995年、2002年获评这一殊荣,多年来,厦航企业文化特色鲜明,通过不断完善服务管理链条,着力打造优质服务团队,把为顾客提供尽善尽美的服务当作自己的追求。2007年是厦航优质服务年,厦航更是倡导全员服务意识,创新服务产品,打造服务品牌,争创国内一流优质服务的航空运输企业。
“2007 National Customer Satisfaction Advanced Enterprise ” The results of the competition recently announced, Xiamen Airlines again standings. Previously, Xiamen Airlines had also been rated in 1995 and 2002, the award was honored over the years, Xiamen Airlines corporate culture distinct features, through continuous improvement of the service management chain, strive to create quality service team, to provide customers with the perfect service as My pursuit. 2007 is a year of good service for Xiamen Airlines, Xiamen Airlines is advocating full service awareness, innovative service products, build service brand, striving domestic first-class quality service air transport enterprises.