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On the one hand,the grass-roots civil servants are at the bottom of the administrative system,which is the end link of power.On the other hand,the grass-roots civil servants are the "last mile" between the government and the masses.They are the actual practitioners of various policies,which is related to the implementation of various policies and systems of the party and the government.However,the grass-roots civil servants are prone to emotional exhaustion,alienation,low sense of achievement and other psychological and behavioral characteristics due to the great pressure in the living environment,career prospects,social evaluation and other aspects,and eventually form job burnout,which not only causes many difficulties to their own development,but also affects the attitude and quality of government agencies to the masses,and reduces the government’ s opportunity The construction of administrative efficiency even destroys the image of the party and the government in the minds of the masses and affects the harmony and stability of the grassroots society.This paper takes the job burnout of grass-roots civil servants as the research object,and takes the Social Security Bureau of S district in Shenzhen as a case.On the basis of qualitative observation,this paper combs its working environment and the performance of civil servants’ job burnout,outlines the job burnout of civil servants in Social Security Bureau of S district from the outline,and then through empirical research method,analyzes its job burnout in the form of questionnaire survey The degree,formation mechanism and influencing factors are objectively explained,and the corresponding countermeasures and suggestions are put forward to improve the job burnout of s District Social Security Bureau.According to the research conclusion,the formation of job burnout of grass-roots civil servants is directly related to their internal characteristics and working environment.From the perspective of qualitative observation,the possibility of job burnout exists in the working environment of civil servants in s District Social Security Bureau,and the particularity of Shenzhen City in the level of social and economic development,aging society,system first demonstration area makes it more prone to job burnout.From the perspective of empirical analysis,the job burnout of civil servants in s District Social Security Bureau is related to their gender,marital status,age,length of service and rank,which indicates that leaders of s District Social Security Bureau should pay attention to key employees to prevent their job burnout.At the same time,there is a strong correlation between job burnout and civil servants’ family conflicts,sense of acquisition,work pressure,organizational recognition,interpersonal relationship,social evaluation,etc.these factors are the leading factors leading to the formation of job burnout,and affect job burnout through different degrees of emotional exhaustion,alienation,low sense of achievement.Based on this,this paper puts forward countermeasures and suggestions to improve the job burnout of civil servants in s District Social Security Bureau from three dimensions of individual cognition,organizational care and social support.On the one hand,it can help other regions and departments to improve their civil servants’ job burnout,on the other hand,it is also a supplement to the theoretical research on effectively improving the job burnout of grass-roots civil servants,enriching the existing research results.