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Us West公司建立了一个集中呼叫中心,帮助录像带连锁店寻找拖欠不还的录像带。录像带租借商店出租的许多录象带长期没有归还,是损坏了还是被雇客遗忘了?正好Hoffywood Ent ertainment公司负责损失预防的副总裁S忆veMcClain听说了此事,于是便出现了转机.在全国录像带连锁店,Mcclain的职责是降低公司未收回录像带而招致的损失,据估计这一损失每年高达1(XX)万美元。大约在一年前McO咖就开始寻找这样一
Us West has set up a centralized call center to help videocassette chains look for unpaid video. Many videotape rentals at video rental stores have not been repaid, damaged, or forgotten by customers? Just now, Vince VeMcClain, vice president of loss prevention at Hoffywood Ent ertainment, heard about it and there was a turning point. National videocassette chain store, Mcclain’s job is to reduce the loss of the company did not recover the video, it is estimated that the loss of up to 1 (XX) million per year. About a year ago McO coffee began looking for such a